Delivery from Furniture and Mattress Outlet is free to every address in our service area, with no minimum order, and usually arrives within 7 business days of your order. Before delivery, measure your doorways and stairs and book your elevator if your building needs it. When your items arrive, check them and report any damage within 48 hours.
Where we deliver
We deliver across the Greater Toronto Area and nearby cities, including Toronto (with Etobicoke, North York, Scarborough, East York and York), Mississauga, Brampton, Caledon, Vaughan, Markham, Richmond Hill, Aurora, Newmarket, Stouffville, King, East Gwillimbury, Pickering, Ajax, Whitby, Oshawa, Clarington, Oakville, Burlington, Milton, Halton Hills, Hamilton, Guelph, Kitchener, Waterloo, Cambridge and Barrie. Rural addresses outside these cities may not be covered. You can check your postal code on our free delivery page.
There are also delivery pages for Toronto, Mississauga, Brampton and other cities.
Step 1: Measure before you order
Most delivery problems come from a sofa or bed that won't fit through a doorway or up a staircase. Compare the product dimensions with your doorways, hallways, stairwells and elevator. Our guide on measuring before furniture delivery walks you through it.
Step 2: Place your order
- No delivery charge. We don't add a delivery fee at checkout.
- HST is added at checkout. There are no hidden fees.
- Buy 2 or more items, save $60. The discount is applied automatically at checkout.
Step 3: Changes within 24 hours
You can cancel or change your order free of charge within 24 hours of placing it. After 24 hours, cancelled orders are charged a 40% restocking fee, and the rest of the amount paid is refunded. To make a change, call 437-995-4507 with your order number or use our contact form. All sales are final, so this window is the time to double-check sizes and colours.
Step 4: Delivery timing
Delivery is usually within 7 business days of your order (Monday to Friday, not counting holidays). Free delivery follows our delivery schedule, so we can't offer a choice of delivery day or time.
Step 5: Get ready for delivery day
- Condos and apartments: check whether your building needs you to book the elevator, and book it if so.
- Clear a path: move rugs, shoes, plants and anything fragile out of the way from the door to the room.
- Tight spaces: if you have narrow stairs, sharp turns or several flights of stairs, call us at 437-995-4507 before your delivery.
- Old furniture: if you'd like us to take away an old mattress or piece of furniture, removal is $80 per item. Ask us when you order.
- Assembly: assembly is available for an additional charge. Call 437-995-4507 for details.
Step 6: On delivery day
Whether we can bring items inside and into the room depends on the space and access at your home, such as stairs, hallways, doorways and elevators. Having your measurements done and your path clear makes the day go smoothly.
Step 7: Check your items
Please check your items when they arrive. If anything is damaged, contact us within 48 hours of delivery. Call 437-995-4507 with your order number and have photos of the damage ready, and we will work with you to resolve it. Damage reported more than 48 hours after delivery may not be covered.
After delivery: warranty
Furniture comes with a 1-year manufacturer's warranty. Mattress warranties are provided by the manufacturer and vary by mattress. Any mattress warranty is listed on that mattress's product page. To make a warranty claim, call 437-995-4507 with your order number and photos of the problem.
Quick answers
How much does furniture delivery cost?
Nothing. Delivery is free to every address in our service area, with no minimum order.
How long does delivery take?
Usually within 7 business days of your order.
Can I pick my delivery day or time?
Free delivery follows our delivery schedule, so we can't offer a choice of delivery day or time. If you have questions about your delivery, call 437-995-4507.
Do you take away my old mattress?
Yes, for $80 per item.
What if something arrives damaged?
Contact us within 48 hours of delivery with your order number and photos.
See our free delivery details and FAQ, or call us at 437-995-4507.