Refund policy

Last updated: October 9, 2026

7-day returns for store credit

You can return most items within 7 days of delivery for store credit. We do not give cash refunds or refunds to your card for returns.

To return an item, it must be:

unused and unassembled, and
in its original packaging, with all parts, hardware and instructions.

Items that are used, assembled, damaged, stained, scratched or missing parts can't be returned.

How to return an item

Call 437-995-4507 or use the contact form within 7 days of delivery, with your order number.
Once we approve your return, we'll send you the drop-off address in Mississauga and book a time.
You arrange and pay for bringing the item back to us. We do not offer return pickup.
We inspect the item when it arrives. Once it passes inspection, we issue your store credit.

Store credit

Store credit is issued as a gift card for the price you paid for the returned item.
It does not expire and can be used on anything on our website.
Fees for extra services (assembly, old item removal) are not refunded.

Final sale: these items can't be returned

Mattresses, and bed + mattress combos (for hygiene reasons)
Area rugs
Lamps and lighting
Clearance, open-box, floor model and "as is" items
Special orders and custom orders

Exchanges

We don't do direct exchanges. Return the item for store credit (if eligible) and use the credit to order the item you want.

Cancelling or changing an order

Within 24 hours of placing your order: cancel or change it free of charge, with a full refund to your original payment method.
After 24 hours (before delivery): cancelled orders are charged a 40% restocking fee, and the rest is refunded to your original payment method.

Call 437-995-4507 with your order number, or use the contact form.

Damaged or defective items

Please inspect your items as soon as they are delivered, before you throw away any packaging.

If an item arrives damaged or defective, contact us within 48 hours of delivery:

Call 437-995-4507 or use the contact form, with your order number.
Send clear photos of the damage, the item, and the box or packaging.
Keep the packaging until your claim is settled.

We'll arrange a repair, replacement part or replacement item. Damage reported after 48 hours may not be covered.

Warranty

Furniture comes with a 1-year manufacturer's warranty. Mattress warranties are provided by the manufacturer and vary by mattress; any mattress warranty is listed on that mattress's product page. To make a warranty claim, call 437-995-4507 with your order number and photos of the problem.